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shipping + policies



Refunds are only given if the item is damaged or incorrect. 
Moonstone Designs must be notified within 7 days of receiving item. Please email to discuss refund or exchange. 



All orders are shipped within 1-2 business days of purchase.


Orders within Australia are shipped via Australia Post Express Post service. Delivery times vary between 2 business days for metro areas and 4 days for regional areas. A tracking number will be provided.

International orders take approximately 3-21 Business days to receive. In some cases items may be held up with customs and can take longer which is out of our control.  Items are only traceable up until they have left Australia. 



Moonstone Designs cannot be held responsible for any loss or damage incurred in the shipping process. 

Please note that many items in our collection are one off, hand crafted pieces made using natural crystals. As a result there may be characteristic flaws and slight imperfections which contribute to their unique beauty.

Any information provided about the healing properties of crystals is of a general nature and may not be applicable in all circumstances.